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1. How do I contact a city department?

Use our Staff Directory to view contact information for each department.

2. Can I burn trash or tree limbs on my property?

Limited outdoor burning may be conducted under strict guidelines with a permit. Contact the Fire Marshal’s Office at (940) 668-7777 for further information.

2017-2018 Holiday Schedule

3. Does the city offer recycling services?

The city does not currently offer curbside recycling; however, the city does accept recycling at our transfer station facility located at 601 N. I-35.

4. How do I schedule a special pick up on Wednesday?

Please contact Solid Waste at 668-4551 to schedule a special pick up. If your trash day is on Monday or Friday, we service special pick up in your area on the 2nd and 4th Wednesday of the month during a non-holiday week. If your trash day is on Tuesday or Thursday, we service special pick up in your area on the 1st and 3rd Wednesday of the month during a non-holiday week.

5. How Do I Start or Stop Service?

Solid waste service to residents is initiated or terminated in conjunction with your water service through the City of Gainesville. Contact Customer Service Reps at (940)668-4500 or visit City Hall located at 200 South Rusk, between 8:00 a.m. – 5:00 p.m. to start or stop service.

6. What is the monthly charge for residential waste collection?

The basic monthly fee for residential solid waste collection is $19.52 per month.

Special bulk item and yard waste pick-ups are scheduled on Wednesday, provided that the City offices are not closed for a Holiday. Special bulk items will have a charge of $33.75 per item. These charges will appear on the customer’s water bill. Please call General Services Department at (940)668-4551 to request this service.

7. Where do I pay my bill?

Monthly bills may be paid by mail, in person or after hours in the drop box located at City Hall or by bank draft. Automatic bank drafting service allows residential customers to have their monthly bill paid automatically from their checking or savings account. Visit City of Gainesville at 200 S. Rusk, to pay bills in person or leave payments in the after hours drop box. You may contact the office at (940) 668-4500.

8. Where do I place items?

Place all items at least 4’ feet away from other containers, brush or bulk waste, mailboxes, gas meters, fences, parked cars, overhead obstacles and any other items. Do not block or impede a street, water or gas meter, drainage ditch, intersection or sidewalk. Improperly placed waste may not be collected.

Place bundled brush or bulk items at the front curb.
According to City Ordinance, residential waste shall be placed at the location designated by the city no earlier that 6:00 p.m. of the evening before and no later than 7:00 a.m. of the collection day.