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Customer Service / Utilities
Shelli Reynolds/Supervisor
Customer Service 
Utility Billing Department

200 S. Rusk St.
P.O. Box 1399
Gainesville, TX 76241

Customer Service
Utility Billing
Ph: (940) 668-4500
Fx: (940) 668-4518
New Residents Requesting Water Service
Residents must come to the Customer Service Department located at 200 South Rusk Street in order to set up new water services. The person wanting the service in his or her name must be present to sign the application. The account initiation fee is $75.30 which is non-refundable. There is a $136.86 deposit. The applicant must be at least 18 years of age and must show a picture I.D. We require one day's notice for connection of water service.

New Business / Commercial Water Service
People wanting service for their business must obtain a certificate of occupancy from the permit office before obtaining water service. The account initiation fee of $46.33 is required plus a deposit based on the meter size located at the site. We require one day's notice for connection of water service.

Emailing Monthly Statements
The City of Gainesville is going green! You may now sign up with Customer Service to have your monthly utility statement emailed to you, thus avoiding any delays. Please contact us via phone or in person to sign up for this convenient service.