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1. Where do I get a Moss Lake Boat Permit?

Moss Lake Boat Permits may be purchased at 104 W. Hird Street, Monday -Friday from 8:00 am to 5:00 pm. They can also be purchased at "The Bait Stop-N-Shop Store" located at Moss Lake by the south boat ramp. The store is open everyday except Tuesday from 7:00 am to 7:00 pm. and the phone number is 940-580-9093. If you have any question please call the Public Works office at 940-668-4540.

2. How do I get a missing or damaged street/traffic sign(s) replaced?

Public Works, Streets Division is responsible for replacing or repairing City street and traffic signs. Please call (940) 668-4540 to report missing or damaged sign(s).

3. How do I get a pothole fixed?

Public Works, Street Division is responsible for repairing potholes in City owned public streets. Please call (940) 668-4540 to report a pothole.

California Street, Grand Avenue, Highway 82 and the Frontage Roads are maintained by the Texas Department of Transportation (TXDOT) . Please call (940) 665-5312 to report a pothole at these locations or Click here.

4. How do I find out who is responsible for maintaining or replacing the sidewalk in front of my home/business?

Per City ordinance the adjacent property owner is responsible for maintenance and/or replacement of the sidewalk. Please call (940) 668-4540 if you have any questions.

5. How do I get a streetlight fixed?

Streetlights are owned and maintained by Oncor Electric.To report street light outages contact Oncor Electric at 1-888-313-4747 or click the link. Oncor Streetlight Webpage

6. How do I get a storm drain unclogged?

If you notice an inlet is blocked, or storm water is not draining from a street, please call (940) 668-4540 to report flooded locations or problem areas. For after hours emergencies, contact the Gainesville Police Department at (940) 668-7777 and the request will be forwarded to our standby personnel.

7. How do I get a sewer blockage checked?

We recommend you first contact the Wastewater Collections Division at (940) 668-4540 during normal working hours, 8:00 am to 5:00 pm. For after hour emergencies, contact the Gainesville Police Department at (940) 668-7777 and the request will be forwarded to our standby personnel. We will flush the public sanitary sewer you are connected to at no charge. This will help determine where the blockage is. If the blockage is in your house lateral we will advise you to call a plumber.

8. How do I report a sewer odor?

Call the Public Works Department at (940) 668-4540.

9. How do I report a water leak at my residence?

The homeowner is responsible for the pipes within the house, as well as the water service line from the house to the water meter box. If you see water coming out of the ground near your water meter box please call (940) 668-4540. We will inspect this at no charge to you. For after hours emergencies, contact the Gainesville Police Department at (940) 668-7777 and a crew will be dispatched to investigate the situation and take the appropriate action.

10. How do I report water running down the street?

If you notice an unusual discharge of water, whether it is in the street, from a meter, or a hydrant, call the Water Distrubition Division at (940) 668-4540 during normal working hours, 8:00 am to 5:00 pm. For after hours emergencies, contact the Gainesville Police Department at (940) 668-7777 and a crew will be dispatched to investigate the situation and take the appropriate action.

11. How do I get low or high water pressure issues checked?

Call the Water Division of the Public Works Department at (940) 668-4540 during normal business hours. For after hours emergencies, contact the Gainesville Police Department at (940) 668-7777 and the request will be forwarded to our standby personnel.

12. How do I report that my water is cloudy and milky colored?

This is typically the air in the line. If you run your water for a short time, it should clear. If not, call (940) 668-4540.

13. How do I report a bad odor or taste in the water?

Call the Public Works Department at (940) 668-4540.

14. How do I report a fire hydrant leaking?

Call the Public Works Department at (940) 668-4540.

15. How do I report water and sewer problems after normal working hours?

For after hours emergencies, contact the Gainesville Police Department at (940) 668-7777 and the request will be forwarded to our standby personnel.

16. How do I arrange for a tour of the Wastewater Treatment Plant?

To arrange a plant tour, contact the Wastewater Treatment Plant at (940) 668-4543.