Due to the COVID-19 pandemic, the City of Gainesville’s primary concern is the health and safety of our citizens, customers, and staff. With that in mind, we have added payment options as described below in order to comply with restrictions or guidelines recommended by the CDC as alternatives to making customer utility payments in person at the City Hall lobby (located at 200 S. Rusk, Gainesville, TX). If you do choose to make payments in person, please be advised to continue all practical social distancing measures while at City Hall. Should you have questions concerning the below payment options, please email Sherry Wilson, Customer Service Supervisor, at SWilson@cogtx.org.
MAKING A PAYMENT
When making payments by mail or using the City’s night drop, it is strongly recommended that customers use a check or money order instead of cash. Making payments by mail is most convenient when the customer uses the envelope included with their utility statement. Payments by mail should be addressed to:
City of Gainesville
P. O. Box 1399
Gainesville, TX 76241
For questions, please call (940) 668-4500.
The drive-through is located at 200 S. Rusk on the east side of City Hall (back of the building). Using the drive-through, customers can pay with check or cash, and, currently, we are also accepting payments by credit or debit card as well. There is a pneumatic tube that sends customer payments (exactly the same as a bank) to the Customer Service representatives in the lobby at City Hall. The drive-through is open Monday to Friday, 8:00 a.m. – 5:00 p.m.
A large green night drop box is located just past the pneumatic tube on the City’s drive-through lane. Payments can be dropped into this box at any time, day or night; however, please note that the City ordinarily only collects payments from the drop box once per day. As a result, the night drop is not recommended for payments if a customer must receive same-day credit for their payment in order not to be charged penalties and/or late fees.
AUTOMATIC BANK DRAFT
For payment convenience, the amounts due on utility bills can also be drafted automatically from customers’ bank accounts. In order to take advantage of this payment option, please complete the appropriate City of Gainesville Automatic Bank Draft Authorization Agreement form and mail it, put it in the night drop, or bring it by the drive through along with a voided check from the respective bank account to be used for payments.
ONLINE BILL PAY
Online bill pay is a service that is offered through most banks and is generally free to customers. You can set up your payment for your utility account and schedule the payment when it should be made on your bank’s website. Please contact your bank for more information about this service.
Credit card payments may be made online, over the phone, or, as noted above, using the City’s drive-through. Visa, Master Card, Discover, and American Express are accepted. If you wish to make a payment online, click the icon below or HERE. Please note that you will need your account number and customer number. Please also note there is a 3.5% electronic payment fee applied to all credit card payments processed.
COVID-19 ECONOMIC RELIEF
During the height of the COVID-19 pandemic, the City of Gainesville self-imposed a moratorium on its assessment of late fees, penalties, and service cut-offs in an effort to provide economic relief to water account customers affected by the Coronavirus pandemic. Effective June 1, 2020, the moratorium on fees for late payments and cut-offs for account non-payments has been lifted, and the City has again reverted to its pre-pandemic policies for payments of water utility services. For customers still experiencing an economic hardship, though, the City is offering an extended payment plan for bringing their customer accounts current. For more information about the details of an extended payment plan, please call (940) 668-4500 or email Sherry Wilson, Customer Service Supervisor, at SWilson@cogtx.org.